35% faster task completion after UX/UI redesign of FCM’s global travel platform

CHALLENGE

FCM Travels, the world’s leading corporate travel management company with operations in over 90 countries, needed to modernise its legacy platform — FCM Phoenix. The challenge lay in redesigning an active, globally deployed system where every UI or UX change could have significant downstream effects across multiple user environments.

SOLUTION

Wibe began by conducting a comprehensive user journey mapping and impact analysis before designing a single screen. Based on these insights, we delivered a complete UI/UX overhaul supported by a scalable global design system— covering colour palettes, typographic hierarchies, iconography, and UI patterns.

The new interface introduced frictionless navigation, simplified booking workflows, and a cohesive design language adaptable across regions.

IMPACT

↑ 35% faster task completion across core user journeys

↑ Consistent design rollout across 90+ global markets

↑ Reusable design system accelerating future deployments of new features